}
 

FAQs

Frequently asked questions

GENERAL

What is RSViP App?


RSViP is a mobile downloadable application that was created to make it easy to book your next haircut and salon service, with just a few clicks.

​Historically, these services have been carried out by salons or independent freelancers without any automation or appointment scheduling system, resulting in long waiting times for customers.

​Our application solves this problem by bringing the customer service on the customer's schedule. We mitigate multiple issues facing the customer, including privacy, availability, stylist choice, personal safety, payment and more. Our free salon appointment app has modernized the beauty and wellness industry.




How much does RSViP App Cost?


Free Download/No Monthly fees/No Contracts




Is RSViP App available on IOS and Android?


RSViP app is available for download on IOS and Android mobile platforms from the Apple App Store and Google Play Store.




How is RSViP app different from other scheduling app?


RSViP application is more than a scheduling application. We pride ourselves on giving our customers more professional options, ease of use and better use of the customers’ time. Oh yea...we also do not charge a monthly fee and no ridiculous binding contract.




Why is RSViP app free to use...how do we pay our bills?


After fighting vigorously with our investors, unlike other apps, we do not charge our clients or professionals any subscription fees or expensive contract fees. We wanted everyone to know and enjoy the pleasure and convenience of using our app. We do apply a very small surcharge to any card payments made through the app. The surcharge is used to cover the direct and indirect expenses generated with keeping the RSViP app and website working seamlessly. The surcharge is small because we count on everyone seeing the value in using our app. Thanks for your continued support.




Why should I use RSViP app, even if it is free?


Good question, well, our goal is to bring real value to your personal grooming and wellness experience. We know your time is valuable and this app promises to use your time more efficiently.




Is my device compatible?


Our powerful software application is designed for IOS and Android mobile platforms




Can I book my appointment from the website?


Unfortunately, the mobile app is the only platform to book appointments. However, we are always listening to our customers and if they demand it...then we must comply!




What payment options are available?


Stripe is integrated into the application for payment. Customers can pay fast and secure with their credit or debit card.




What languages are available on RSViP app?


Currently, RSViP app is available in English, Spanish, French, Chinese, Russian, Portuguese, Arabic and German. Other languages are constantly being added with each update.





CUSTOMERS

How do I sign up as a customer on RSViP?





How much does it cost?


Free download/ No contracts/No monthly fees




Is my device compatible?


Our powerful software application is designed for IOS and Android mobile platforms.




Can I book my appointment from the website?


Unfortunately, the mobile app is the only platform to book appointments. However, we are always listening to our customers and if they demand it...then we must comply!




What happens if I am late for my appointment or if I must cancel?


Just send a text message to your beauty professional all within the app. Every beauty professional will have their own policy on delay or cancellations.




What about paying and tipping?


All payment, including gratuities, is done in an easy and secure way through the mobile app. No more trying to find the right change, or calculate the right tip, or people watching how much you are going to tip and most importantly...keep everyone out of your business!




How do leave a review for a professional?






PROFESSIONALS

How do I sign up as a professional on RSViP?


Download RSViP app and select “Professional” from the start up menu. Select “create account” and begin entering your profile details including uploading your beautiful photos.




I work for myself; can I use RSViP App?


RSViP app was designed specifically with you in mind. Independent contractors or beauty & wellness freelancers now have a modern option to allow clients to book and pay for your services easily through the app.




I am not in the U.S., can I still set up my business on RSViP?


Yes definitely. RSViP app is currently available in eight languages and constantly adding new languages. We have partnered with Stripe as a payment option for our “Professionals”, therefore if Stipe operates within your country, then we are there.




How much does RSViP Cost?


Free Download/No Monthly fees/No Contracts




Can my existing customers book me on RSViP?


Yes of course. Existing customers just need to download RSViP app and set up an account.




How do I get paid?


Your clients can easily pay cash or with a credit/debit card right within the app. Clients also have the option to add a tip and book the next appointment instantly.




Do I need to give you my banking info and is it safe?


We DO NOT ask for your banking information. This is the main reason we partnered with Stripe, one of the best payment processors for online businesses.




How do create a  Stripe account?





How do I connect my Stripe account to RSViP?


Once you create your Stripe account then just copy and paste your “Publishable key” and “Secret key” within our app at the Bank info section.




Can I set my working days and holiday schedule?


Most definitely! Professionals can set up their days off and holiday schedule.




Can I contact my clients using the app?


Professionals can interact with their clients via call or text within the app.




Can I set up a cancellation or no-show policy?


Each professional can set their cancellation or no-show policy in their profile.




Do I receive appointment reminders?


The app sends notifications to the client and professionals. Professionals will also have their booking calendar history.




I don't see my service category, Can I still use RSViP app?


Yes. Unfortunately, we wanted to keep the app simple and did not want to list every service category. However, you can always choose "Wellness" as a category and input your service details within your profile.





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